February 17, 2017
Process support and service.
Marbach has invested in a new Kiefel thermoforming plant. The Speedformer KMD85 was installed at the end of 2016.
Perfect interaction between tool and machine
Marbach Sales director Hubert Kittelmann: “Worldwide process support and
tool service for all current machine manufacturers on-site. This is one
of our unique selling points. Only perfect interaction between machine
and tool can deliver highest productivity and excellent quality in
thermoforming. That’s why for our customers the optimal harmonization
between tool and machine is often the most important characteristic for
Investment in machine and people
In order to provide its customers with exactly this advantage, Marbach
invests continuously. On the one hand in thermoforming machines in its
own technical center. But also in education and training of Marbach
service technicians. Moreover, the network between technicians and the
machine manufacturer’s experts plays a vitally significant role.
In December 2016 all Marbach service technicians from the Heilbronn
location were intensively trained for one week on the thermoforming
machine Speedformer by a Kiefel trainer.
Marbach service manager Ferdinand Rieker: “We were glad Kiefel made
this training possible. Such a long and intensive exchange of experience
between experts of the machine and tool technology was especially
valuable for us.
Competence in steel-rule tools
The Marbach headquarters in Heilbronn accommodates not only the Marbach
thermoform tool manufacturing but also die-cutting technology sector.
This allows fall back on the expertise in this field on-site. A huge
advantage. Because besides the thermoforming tool itself, the precision
of the steel-rule cut is the decisive criterion for many customers.
Service strategy 2017
Klaus Schwally, since 01.01.2017 the new managing director of Marbach
tool manufacturing and an expert experienced in managing service units:
“Our technicians are daily confronted with new and sometimes very
special demands. For this reason our employees are able to accumulate
experience much more and much faster than the customers’ experts. This
knowledge and the know-how of every single Marbach professional is
shared internally within the team. But also externally with our
customers. Through this we save a lot of time and money.”